Stocked Products and Standard Shipping
We ship most orders via FedEx Ground from our Utah, Georgia, and Connecticut stocking locations. Not all products are stocked at each location and some products ship directly from the manufacturer. Products shipped from the manufacturer will occasionally ship via UPS. Refer to the product page for more specific information regarding lead time.

Same Day Shipping
Most of our products ship same day from our stocking locations unless otherwise noted on the product page. The order cutoff time for same day shipping is 3 PM ET for customers on the eastern half of the United States and 3 PM MT for customers on the western half of the United States.

Express Shipping
Express shipping is available for most products by calling us at 877-866-6473 to receive an express shipping quote. Keep in mind that our multiple stocking locations allow us to deliver orders to over 97% of our customers within 1-2 days through regular FedEx Ground.

Order Pickup
Pickup is available for most products, however, not all products are stocked at each distribution location. Our distribution locations cannot accept payment or process your order. You must contact us to verify availability and to place your order with a request to pickup.

Freight Shipments
Orders of significant weight will occasionally ship via freight for an easier delivery and to protect the products during transit. These shipments require signature at delivery and inspection by the recipient for any damaged or lost product. All damage or lost product must be noted at delivery for Sound Isolation Store to file a claim on the recipient's behalf with the freight carrier. Failure to inform the driver of damaged or lost product will limit our claim to 33% of the value of the damaged or lost product.

International Shipping
We will ship any of our products worldwide. Due to the extreme weight of many of our products, international shipping (except to Canada) can be hugely expensive. We recommend that our international customers purchase products that are either lightweight (i.e. resilient sound clips) or in bulk (i.e. Green Glue Compound 5 gallon bucket). The lighter the packages and the fewer number of packages shipped, the cheaper the cost. At this time, we currently will only ship international orders with a sub-total valued over $250 USD (excluding orders to Canada). We ship all international orders via FedEx services.Please Note: Our online shopping cart will only calculate ground shipping to Canada. For all other countries, please contact us first via e-mail or live chat to request a quote.

Return Policy
You can return any product on our site within 60 days of ordering. This return policy excludes any custom manufactured products (SIS Isolation Door and custom sized QuietBoxes). A restocking fee, which varies for each product, will be assessed for each return (maximum 15% of the original product purchase price). If your order was placed during a free shipping promotion, the cost of shipping, originally waived, will be deducted from the amount refunded. If your order benefited from a quantity or promotional discount (i.e. 5% off orders of $250), the original purchase invoice will be recalculated to reflect the product return and the applicable discount, if any, will be adjusted to match the amended purchase price (i.e. a 5% discount on an order of $520 will be un-applied if a return results in an amended invoice amount of $250).

Return Process
To initiate a return, please notify us of your intent by email. Include your order number, name, and what you would like to return. We will provide you with the appropriate shipping labels with full insurance and tracking for your product return. Return shipping fees will be deducted from the amount refunded. Please write your name and order number on the outside of any box you return to us. This will eliminate errors associated with issuing a return.

Refund Process
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three days, depending on the complexity of the return. Shipping charges assessed during the original order will not be refunded.

Incorrect or Damaged Items
If you receive an incorrect or damaged product, please notify us immediately. We will promptly ship out a replacement or issue a refund for the cost of the damaged or incorrect product. Photographs of the damage are always helpful to begin the claims process with our shipping carrier.

Online Orders
Orders can be placed on our site 24 hours a day using our guaranteed secure checkout process. You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an order total. Occasionally, our emails may be mistaken for spam so please add "info@soundisolationstore.com" to your email address book.

Phone Orders
Orders can be placed over the phone Monday through Friday between 9 AM to 7 PM ET. You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an order total. Occasionally, our emails may be mistaken for spam so please add "info@soundisolationstore.com" to your email address book.

Order Status
If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on My Account, signing in, and selecting My Orders. To check the status of any other order, call 877-86-NOISE, email us at info@soundisolationstore.com or use our live chat from Monday through Friday 9 AM to 7 PM ET.

Forms Of Payment Accepted
We accept all forms of payment. Any major credit card (Visa, Mastercard, Discover, and American Express), cashier's checks (originating from the US only), PayPal, Google Checkout, wire transfer, and cash. Most of these options are available at checkout, but if you prefer to pay by Google Checkout or wire transfer then please contact us before placing your order. Most international orders are paid through PayPal to protect both the customer and Sound Isolation Store.

Sales Tax
Any orders shipped to an address within the state of Idaho are subject to a sales tax rate of 6%. All other orders are exempt from sales tax.

Quantity Discounts
Our unique quantity discount pricing structure calculates automatically based on the sub-total of your shopping cart. Changes to this quantity discount structure can change without notice. Not all products are eligible for the quantity discount pricing structure depending on pricing limitations or deeper discounts offered through a tiered pricing structure for certain products.

Guaranteed Lowest Pricing
We strive to offer the lowest pricing possible for all products on our site. This low price guarantee includes both the product pricing and cost of shipping. Please contact us if you have found the same or similar products for sale at a lower price. We are authorized resellers and master distributors for all products listed on our site so we have the ability to beat any competitors' pricing.

Security
All transactions submitted to us are encrypted using SSL technology so your transactions are protected. Sound Isolation Store. is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information is safe.

Privacy
Your privacy is always guaranteed when you shop with Sound Isolation Store. We will NEVER release any of your personal information to outside parties and you will never receive unwanted emails.

All transactions submitted to us are encrypted using SSL technology and cannot be intercepted by outside parties, guaranteed.

Legal
All content on this site may not be reproduced in any manner without the expressed written consent of Sound Isolation Store.

All prices listed are accurate to the best of our ability. In the rare case that an item is incorrectly listed, Sound Isolation Store. reserves the right to refuse to sell the item at the listed price.

Please note that upon placing an order, a email confirmation is sent confirming the purchase intent. This email confirmation does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Sound Isolation Store. has the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Sound Isolation Store. will issue a credit to your credit card account.